Customer Help

Our happiness team is always here to assist.

Frequently Asked Question

Current Delivery Times:

Standard USPS: Shipping: 2-3 weeks overall. 1-2 weeks of that is fulfillment time.

Standard (INTL): 3-4 weeks overall. 1-2 weeks of that is fulfillment time.

Tracking numbers can take up to 4 days to generate. If you still don’t get tracking at that time, send us an email!

Yep! If you aren’t 100% happy (wagging and purring) with your Picaxy purchase, we’ll work with you to make it right. Happy PetParents make happy pets. (It’s simple math). Smile. Wag. Purr. ‘nuff said.

If you’ve opted for our standard shipping option, there may not be a tracking number to check on your parcel’s whereabouts.

However, if you have chosen express shipping you should be able to track your order using the tracking link included in your Shipping Confirmation email.

If you can’t find your tracking link or it isn’t working, simply get in touch and our team of Angels will be happy to help.

We believe everyone, regardless of location, we ship worldwide