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Can I have more than one pet in a portrait?
Yes! Just select how many pets you would like featured on your order. PLEASE MAKE SURE TO UPLOAD A PHOTO FOR EACH PET YOU WOULD LIKE FEATURED.

What if the pet passed away?
PICAXY is honored and humbled to be able to create portraits in honor of passed pets. We work with customers to find the perfect photo out of the choices you have. Please contact us if you have any further questions here.

Do you do other pets besides Dogs and Cats?
Absolutely! We have worked on dozens of orders for unique pets around the world. We work on all pets from a sloth to a dog!

Shipping Time and Cost
Please see this page to answer any and all shipping questions that you may have!

Will I get a proof?
Unfortunately, we do not have a system setup for this. However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your PICAXY order and nothing makes us happier than seeing returning customers! Be sure to review Image Guidelines here.

May I cancel my order after its been placed?
Due to the custom nature of our product, we begin work on each order promptly after they are placed. To cancel an order, you must contact us here within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order.

What if I don’t like it?
If you’re not 100% happy with the final product, contact us and we will help to make it right.

Will just my pet’s face be on the portrait?
Yes! If there are other people in the photo you provide, we will crop them out. Please note that if your dog is wearing a collar, leash, bandana or hat, they will also be in the portrait. Please choose a photo of your best friend in the same position that you want them to be in on the finished portrait.

What makes a good photo?
Please review our Image Guidelines to answer any questions concerning the quality of an uploaded photo that we look for!

Should I know anything about copyright issues?
Yes, we are unable print pet names that contain popular any trademarked brand names. Examples would be a pet named “Chanel” or “Superman.” In these cases, we will not be able to print the pet NAME, but can still create a poster featuring your pet’s illustration only (without a name on the poster).

Anything else?
Contact us here and we’ll get back to you within 1-2 business days or less (typically longer during our big sales and holidays) or take look at our How It Works page! More information is also available on our Terms of Service page.